Saturday, October 14, 2017

The Four Absolutes of Quality

The Four Absolutes of Quality

The Four Absolutes of Quality were developed by quality guru Philip Crosby as a way to promote the idea:
- increased quality did not mean increased cost. 
Quality and cost were not in competition which he expanded on in his best-seller, “Quality Is Free.”

The Four Absolutes:

1. Quality is defined as conformance to requirements
2. The system for causing quality is prevention, not appraisal
3. The performance standard must be Zero Defects
4. The measurement of quality is the Price of Non-conformance

#QualityIsFree #FourAbsolutes #PhilipCrosby #QualityIsFree

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Roberto Santana holds a B.Sc. in Industrial engineering (Registered with APEGGA); an MBA degree, and graduated studies in computer sciences. He is RABQSA QMS Lead Auditor; a problem solver with 18+ years hands-on experience improving organizations performance in roles with increasing levels of responsibility. Ten years serving in a management capacity for 4 engineering firms. Posses project management background and savvy expertise in optimizing people, machines, materials, and information. 

Project size has ranged from $500 MM to $8B primarily in Gold Mining and Oil Sands-Canada (upstream & downstream) as well as in refining. Experience encompasses all phases of the lifecycle of a project including conceptual, front end, detailed design, construction and completion with a track record of customer Success and Client Satisfaction. Most projects have involved complex interfaces with multiple contractors / Sub-contractors and vendors as well as extensive modularization, involving distributed execution between multiple offices and countries. 


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