Monday, January 30, 2012

Cost of Poor Quality

an interesting video of Quality Costs citing examples such as:
  • The 1986 Challenger Explosion. NASA failed to address a quality problem in a critical O-Ring component. 7 astronauts lose their lives.
  • The 2009 Toyota 9 Million Car Recall. Problematic floor mat and defective brakes leading to unintended acceleration. 9 million cars recalled, 52 people lose their lives.
  • The 2010 BP Deepwater Rig Explosion. After much corporate quality failure finger pointing, this was still the greatest environmental distaster of US History. $10 billion cost to BP, 11 people lose their lives - environmental damage inestimable.
Does your company value quality?

SOURCE: thanks to Ashley Osgood, Marketing Associate at IBS America, Inc. for providing this interesting video
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