- The 1986 Challenger Explosion. NASA failed to address a quality problem in a critical O-Ring component. 7 astronauts lose their lives.
- The 2009 Toyota 9 Million Car Recall. Problematic floor mat and defective brakes leading to unintended acceleration. 9 million cars recalled, 52 people lose their lives.
- The 2010 BP Deepwater Rig Explosion. After much corporate quality failure finger pointing, this was still the greatest environmental distaster of US History. $10 billion cost to BP, 11 people lose their lives - environmental damage inestimable.
Monday, January 30, 2012
Cost of Poor Quality
Roberto Santana holds a B.Sc. in Industrial engineering (Registered with APEGGA); an MBA degree, and graduated studies in computer sciences. He is RABQSA QMS Lead Auditor; a problem solver with 18+ years hands-on experience improving organizations performance in roles with increasing levels of responsibility. Ten years serving in a management capacity for 4 engineering firms. Posses project management background and savvy expertise in optimizing people, machines, materials, and information.
Project size has ranged from $500 MM to $8B primarily in Gold Mining and Oil Sands-Canada (upstream & downstream) as well as in refining. Experience encompasses all phases of the lifecycle of a project including conceptual, front end, detailed design, construction and completion with a track record of customer Success and Client Satisfaction. Most projects have involved complex interfaces with multiple contractors / Sub-contractors and vendors as well as extensive modularization, involving distributed execution between multiple offices and countries.