Masaaki Imai said that Kaizen will not work unless the leaders go into the Gemba/workplace to observe work being done
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About Me
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Roberto Santana
Roberto Santana holds a B.Sc. in Industrial engineering (Registered with APEGGA); an MBA degree, and graduated studies in computer sciences. He is RABQSA QMS Lead Auditor; a problem solver with 18+ years hands-on experience improving organizations performance in roles with increasing levels of responsibility. Ten years serving in a management capacity for 4 engineering firms. Posses project management background and savvy expertise in optimizing people, machines, materials, and information.
Project size has ranged from $500 MM to $8B primarily in Gold Mining and Oil Sands-Canada (upstream & downstream) as well as in refining. Experience encompasses all phases of the lifecycle of a project including conceptual, front end, detailed design, construction and completion with a track record of customer Success and Client Satisfaction. Most projects have involved complex interfaces with multiple contractors / Sub-contractors and vendors as well as extensive modularization, involving distributed execution between multiple offices and countries.
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