Saturday, November 17, 2012

The 21st century: The Century of Quality

On his Quality Handbook Juran predicted that “The 20th century will be remembered as the Century of Productivity, whereas the 21st century will come to be known as the Century of Quality”(Juran, 1999)

He was so right about it!
It is coming..., 

There is another quote by Harry Truman:
  • There is nothing new in the world except the history you do not know

Since the Pyramids of Egypt, there is evidence of the use of Quality Control tools

It is time for applying it to real life problems, snd make it a habit.

" We are what we repeatedly do. Excellence, therefore, is not an act, but a habit."

Aristotle 384BC-322BC

There you go!

Monday, November 12, 2012

The Fifth Absolute

The Fifth Absolute: The purpose of quality is to ensure customer success, not customer satisfaction.

Ohhh!!!..., we still need a lot to put into practice..., The Absolute above, was created around 2002 by Philip Crosby Associates ( and remains and idea to be implemented.
Forget Costumer satisfaction... 
Costumer Success is the key!!

Sunday, November 11, 2012

How happy are you?

Today I read a post by Richard Bransom (Richard Branson )

What’s the best measurement for success? 


and I want to share it with you. 

When working as a Quality Assurance/Quality Manager; when being a Quality Auditor, The measure of success is how happy we are with the work we are doing.

That is the best metric for SUCCESS on everything we do in life.

Don't u think?!

Saturday, November 10, 2012

Let’s us focus on what really is important…

Let’s us focus on what really is important… 
we, specialist on Quality, have a QUALITY MONTH…, on its third year…
and its support will continue to grow…., from companies to government…, I see a future where everyone is involve in Quality.
I just posted this comment on a friendly debate at the ASQ blog:
it does not matter how long it will take the world to realize that Quality is free. The world will get there..., People will soon realize that it is cheaper to do it Right, the first time.
There is no other way to go.
Celebrating World Quality Month in November 2012!

Now in its third year since it started in 2010, I feel that our profession now is recognized as an important step forward. The future depends now, more than ever before of its definition:
- Fit for use/purpose
- Conformity to requirements

and all the other concepts like zero defects, Lean..., six sigma

more at:

Saturday, November 3, 2012

Website Live

My new website is now live:

Please Check it out!, and let me know your feedback
Thank you!